Patient Experience

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced “H-caps”), also known as the CAHPS® Hospital Survey, is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

Percent of Patients Highly Satisfied
This measure is used to assess adult inpatients’ perception of their hospital experience. Patients rate their hospital on a scale from 0 to 10 where 0 is the worst hospital possible and 10 is the best hospital possible. This percentage represents only patients who scored their experience as either a 9 or 10 on this scale.

Reporting Period: January 1, 2013 - December 31, 2013

 Overall Percent of Patients Highly Satisfied

 Harris Health System


 Houston Region


 National Average


 Texas State Average



At Harris Health System, quality also means constantly seeking ways to help our patients enjoy better health and to enhance their overall experience in our healthcare facilities.

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