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Virtual Care

With Harris Health System’s Virtual Care Services, you can now access — from the comfort of home — the same high-quality care you are used to receiving at the doctor's office.

Virtual care visits allow you to save time and cost of travel to see your healthcare provider in person by giving you access to care using your smartphone, tablet or computer. With virtual care, you can discuss symptoms, medical issues and more in real-time through video.

While virtual care is not appropriate for emergency situations, it provides you an alternative way to take care of common health conditions.

Harris Health offers video visits and e-visits.

Benefits of Virtual Care

Whether you live in a remote area or have a busy schedule, consider virtual care as a part of improving your well-being.

Benefits include:

  • Save time and money: Virtual care visits allow you to save time and cost of travel to see your healthcare provider. Virtual care for minor medical and behavioral health conditions is less costly compared to emergency room, urgent care center visits or even in-person doctor visits.
  • Convenience: Virtual care allows you to access care in the comfort and privacy of your own home—no need to take time off from work or arrange for childcare.
  • Slowing the spread of infection: Going to the doctor’s office means being around people who may be sick. This can be dangerous for people with underlying conditions or weakened immune systems. Virtual care eliminates the risk of picking up an infection at the doctor’s office.

Types of Conditions Treated

  • Labs and/or imaging results
  • Medication refill requests
  • Sinus infection
  • Cough
  • Sore throat
  • Urinary tract infection (UTI)
  • Headache
  • Diabetes
  • High blood pressure
  • Health maintenance
  • Order or referral for specialty appointment

Virtual Care Options 

Harris Health offers video visits through MyHealth, video chat visits and e-visits through the MyHealth app.

Features of Each Virtual Care Visit​Video Visite-visit
Visit from the comfort of your own home​Yes​Yes
Ideal for new and established patients​Yes
​No
*e-visit is only for established patients
Setting up virtual care technology
​No
*No website registration or app download is needed
​Yes
*You must enroll and download MyChart app
Save time and resources​Yes​Yes
Less chance of exposure to other illnesses​Yes​Yes
Face-to-face conversation with your provider​Yes​No
Diagnose problem areas on your body and determine the best treatment plan​Yes​No
Prescribe medications​Yes
​Limited
*Due to provider is not able to see problem areas on your body.

*We want you to receive the best care and the medical attention you need, we highly recommend you schedule a video visit. Video visits allow our providers to connect with you on a real-time face-to-face interaction, and determine the best treatment plan for you.  

Ask My Nurse
Are you wondering whether you should you go to your doctor's office or an emergency center? Harris Health System's Ask My Nurse gives you a quick, easy and free way to decide.

In an emergency center, doctors and nurses must care for the sickest patients first. For others who may not be quite so sick, that may mean a long wait — even if you or someone in your family has a fever, nausea, stomach pains or other symptoms.

To be sure you or your family do not wait unnecessarily in a busy, crowded emergency center, call Ask My Nurse at 713-634-1110. Experienced nurses are available to help you and answer your questions 24/7 daily.