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Video Visits

​​ With video visits, you can have real-time face-to-face conversation with a board-certified provider using your smartphone, tablet or computer. Video visits are available for primary care (Family Medicine, Internal Medicine and Pediatrics), specialty care and mental/behavioral health. 

 

Appointments

A video visit is not appropriate for all medical conditions. When you call to schedule an appointment, please let our staff know about your medical concern(s). Our trained staff will help you schedule an appropriate appointment, whether it’s a video visit or an in-person visit.

To schedule a video visit, call our Patient Appointment Center at 713-526-4243. The Patient Appointment Center is open Monday-Friday, 6 a.m. - 6 p.m. Once your video visit is scheduled, you will receive an automated reminder prior to the appointment.

On the day of your visit, an email or text message will be sent to you close to your appointment time.

Prepare for Your Video Visit

To ensure your video visit goes smoothly, staff will contact you one to three days prior to help you with registration and consent. During the call, staff will give instructions on what to have ready for the visit and will answer any questions you might have. If staff aren’t able to contact you, your appointment will be rescheduled. It’s very important you don’t miss their call.

Below is a checklist to help with your video visit:

  • Make sure your Wi-Fi or cellular internet connection is working
  • Find a private and quiet location for your video visit
  • Have a list of your pre-existing conditions and medications ready to share with your doctor
  • Have your daily medical equipment ready, such as blood pressure monitor, blood sugar monitor (glucometer), etc. Your doctor may ask you to check your blood pressure or sugar level during the video visit
  • Write down your symptoms to discuss with your doctor
  • Be available 30 minutes prior to your appointment time. As soon as you receive the text message, open it and click on the link to check-in to your provider’s virtual waiting room.

If you have questions before, during or after your video visit, please ask your doctor and/or team members. We are here to help you.

Before ending the video visit, make sure you understand next steps (if applicable). You should have a clear understanding of your follow-up care (if applicable) and understand where and how to get the necessary prescriptions.​