With video visits, you can have real-time face-to-face conversation with a board-certified provider by logging into
MyHealth from your computer or using the MyChart app (download from
App store or
Google Play store) from your smartphone or tablet. Video visits are available for primary care family medicine, internal medicine and pediatrics, some specialty care and mental/behavioral health.
If you interpretation during the video visit, please let your medical care team know. Harris Health also provides video interpretation services. To learn more, please visit
Interpretation Services.
You cannot enroll into MyHealth account for technical issues. We want you to get the care you need. For this reason, your medical team will send a text message or an email, based on your preference, with a video visit link. As soon as you receive the video link, open the link and follow prompts to start a video visit with your provider. If being asked to give access to your camera/speaker, please allow so you can see and hear the provider.
Prepare for Your Video Visit
- Make sure your Wi-Fi or cellular internet connection is working.
- Find a private and quiet location for your video visit.
- Have a list of your pre-existing conditions and medications ready to share with your doctor.
- Have your daily medical equipment ready, such as blood pressure monitor, blood sugar monitor (glucometer), etc. Your doctor may ask you to check your blood pressure or sugar level during the video visit.
- Write down your symptoms to discuss with your doctor.
- Have a MyHealth account: complete the eCheck-in in the MyHealth or MyChart app at least 20 minutes before your appointment time. You must complete the eCheck-in to join the video visit.
- Do not have a MyHealth account: Our Registration team will contact you within 5 days of your scheduled video visit, please answer their call. If they cannot contact you, your video visit will be rescheduled.
If you have questions before, during or after your video visit, please ask your doctor and/or team members. We are here to help you.
Before ending the video visit, make sure you understand next steps (if applicable). You should have a clear understanding of your follow-up care (if applicable) and understand where and how to get the necessary prescriptions.
With video visits, you can have real-time face-to-face conversation with a board-certified provider using your smartphone, tablet or computer. Video visits are available for primary care, family medicine, internal medicine, pediatrics, specialty care and mental/behavioral health.